Last updated:
Availability
CareerBook ERP™ targets 99.9% monthly platform availability, excluding scheduled maintenance announced in advance.
Support response targets
Response targets by priority:
- Critical (platform unavailable): 1 hour, 24×7
- High (major feature impaired): 4 business hours
- Medium (partial impact): 1 business day
- Low (questions, requests): 2 business days
Maintenance
Planned maintenance is scheduled outside institutional working hours wherever possible, with at least 72 hours' notice.
Service credits
Service credits for missed availability targets are defined in the customer subscription agreement.